![]() ![]() ![]() I use my computer for work I work from home as am disabled and this is my lively hood and I do not know where or what else to do. ![]() I have had an eerily similar experience as mentioned almost identical experience shown top comments: and have followed exactly same path except I also wasted time troubleshooting for sound and external drives as I also use a usb headset and a mouse but removing the KB2984006 did not help and have updated my BUS from 206 to 207 also no help. Update: the one time I don't suggest checking for recent Windows Updates. I wouldn't open it up to check it out, you have to remove too much to get at what you need to check. It sounds like a cable or USB board problem. have a USB Device not recognized - Intel USB 3.0 eXtensible Host controller. <= create a login, register your laptop, file Technical Inquiry requesting RMA to repair USB problem. With accessories and cases that promote Protection, Ergonomics, Security. Thisistough, nice debugging, you can put that all in the RMA request to Asus via a Technical Inquiry. Removing battery for 10 minutes (before I found unknown device)Ĭheck usb is enabled in BIOS (it's on Smart-auto when I put it on enabled all but one of my USB controllers went away)Īs evidenced by making this post none of the above has helped. I have googled this problem and tried the following: When I click Update Driver and select Search automatically it tells me "Windows could not find driver software for your device." To find a driver for this device, click Update Driver." There are no compatible drivers for this device. The drivers for this device are not installed. Under properties it says "Location: on Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)" and device status reads:" When I open the device manager there is an unknown device under Other devices with a yellow exclamation sign. If I plug in my TARDIS thumb drive the light comes on for 1 second and no sounds come from plugging it in. Expand category Universal Serial Bus controllers. Try updating the BIOS on your PC and check if it helps. At first I thought it was the mouse and wasted time troubleshooting that. As you mentioned you see an exclamation mark on USB xHCI in device manager. I have a G750J and am running Windows8.1 and yesterday my USB ports stopped working. ![]()
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